Contact Us

To contact us by email, please fill in the email form below and we will respond as quickly as possible!

Healing Lyme Naturally
P.O. Box 8042
Spring Creek, NV 89815
Phone: (916) 420-0904


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Customer Service Policies

Refund Policy

We would be shocked if you don’t love these products, but if you are unsatisfied please call us for directions on how to receive a refund within 30 days of purchase at (530) 368-7914.

Return/Cancellation Policy

We would be shocked if you don’t love these products, but if you are unsatisfied please call us for directions on how to return your product within 30 days of purchase at (530) 368-7914.

Shipping/Delivery Policy

We ship from California, and all orders ship within two business days.

Healing Lyme Naturally is not responsible for duties or fees incurred by Customs, nor can we estimate the cost of potential duties that may be due to a particular package.

International Shipping

Customers are responsible for all duties or taxes incurred by Customs. Like all packages our products are subject to inspection and the assessment of duties and taxes in accordance with that country's national laws.

Privacy Policy

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Information Collection & Use

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing."

If you have any questions about the security at our web site, please send an e-mail to info[at]healinglymenaturally[dot]com